GDPR Compliance

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Terms & Conditions

Terms of Use (TOU) Last updated: [July 25, 2025]

1. Purpose

These Terms of Use (TOU) define the conditions for using the ALOLAO service, accessible at www.alolao.com.

2. Description of the ALOLAO Service

ALOLAO is a platform that allows users to transmit digital memories to a future date via a secure QR code. Users can upload multimedia messages (videos, letters, documents, etc.) and make them accessible only to the intended recipient.

3. How the Service Works

ALOLAO is a digital platform offering a one-time payment service, with no subscription. It allows our clients to schedule and send delayed messages. This service can be shared or gifted, physically or digitally, in the form of a QR code, making the delivery simpler and faster, and also allowing this gesture to be accompanied by a gift created by you or purchased from our partner store.

4. Security and Privacy

Messages are encrypted and stored on secure servers. Access is restricted to the intended Recipient via a personal QR code and a protected account. No advertising or data resale is performed. The Recipient will receive their messages in their ALOLAO Recipient account. Each delivered message will be available for viewing and downloading by the Recipient for a period of 90 days. After this period, the message will be automatically deleted from our servers.

5. User Obligations

Users agree to:

  • Only upload legal content that respects the rights of others

  • Not share access credentials with unauthorized third parties

6. Personal Data & Privacy (GDPR Compliance)

6.1 Collected Data

Data collected is limited to what is strictly necessary:

  • Email address (sender and recipient)

  • Password (encrypted and secure)

  • Uploaded files (images, videos, audio, letters, documents)

  • Technical information (logs, IP addresses, creation dates)
    No data is used for commercial or advertising purposes.

6.2 Purpose of Data Processing

Data is used exclusively for:

  • Creating, managing, and accessing QR codes and scheduled messages

  • Securing user access

  • Ensuring confidentiality and traceability of exchanges

6.3 Data Hosting & Subcontracting

User files are stored on Backblaze B2 servers, a cloud storage provider located in Europe and in the United States.
Backblaze acts as a data processor under GDPR through a contract compliant with Article 28 of the GDPR, guaranteeing:

  • File encryption

  • High data availability

  • No content exploitation

  • Compliance with European-level security standards

6.4 Clarification on U.S. Law

Although Backblaze implements safeguards in line with GDPR, it remains subject to U.S. laws such as:

  • The Cloud Act (Clarifying Lawful Overseas Use of Data Act)

  • Other U.S. legal proceedings (e.g., subpoena, court orders)

As a result:

  • U.S. authorities may, under tightly regulated circumstances, request access to hosted data, including that of European citizens.

  • ALOLAO does not control these external requests but commits to informing its users as much as legally permitted.

6.5 User Rights

In accordance with the GDPR, all users have the right to:

  • Access, rectify, or delete their data

  • Object to or restrict processing

  • Request data portability

  • Withdraw their consent at any time

Requests can be sent to: contact@alolao.com
ALOLAO commits to responding within 30 days.

6.6 Data Retention Period

  • Accounts and files may be deleted upon request.
    – A message received for more than 3 months / 90 days will be automatically deleted.
    – Certain technical traces (logs, IP addresses) may be temporarily retained for security purposes or in case of legal obligations.

6.7 Disputes & Cooperation with Authorities

In case of a dispute over data processing, users should contact ALOLAO first for amicable resolution.
If no agreement is reached, a complaint can be filed with the competent data protection authority (in France: CNIL, www.cnil.fr).

ALOLAO will fully cooperate with any authorized administrative or judicial authority, French or foreign, regarding:

  • Illegal use of the platform

  • Fraud

  • Serious disputes related to QR codes or uploaded content

  • Situations involving minors or vulnerable individuals

All external requests will be verified before execution.
ALOLAO reserves the right to temporarily suspend account access or block a file during an internal investigation or upon official request.

Users acknowledge that some legal obligations or procedures may temporarily limit their rights to access or delete data, especially in the case of ongoing litigation or judicial requisition.

7. Liability

ALOLAO shall not be held responsible for:

  • Service interruptions

  • Loss of a QR code

  • Consequences of misuse of the service

8. Intellectual Property

All content on the ALOLAO platform is protected.
Any unauthorized reproduction is strictly prohibited.

9. Changes to the TOU

ALOLAO reserves the right to change the Terms of Use at any time.
Users will be notified by email or on their next login.

10. Applicable Law & Jurisdiction

These Terms are governed by French law.
In case of dispute, the competent courts will be those of ALOLAO’s registered office.